Managing a successful business often means juggling multiple responsibilities, including customer support. As your customer base grows, so does the demand for efficient and effective customer service. A virtual call center can help you meet these challenges head-on. In this post, we’ll introduce you to the top 20 virtual call center companies of 2024, each equipped to provide the solutions you need.
List of Best Virtual Call Center Companies for 2024
- HiredSupport
- Wing Assistant
- Pexly
- Helpware
- Simply Contact
- Jump Crew
- Cience
- Support Your App
- Triniter
- TMP Direct
- AnswerForce
- Fusion BPO Services
- Vcall Global
- Call Masters BPO
- Fusion CX
- ExpertCallers
- Ideasunlimited
- Martal Group
- Unity Communications
- Helpsquad
Top Virtual Call Center Companies
1. HiredSupport
HiredSupport is a BPO company specializing in providing customer service and related services to businesses worldwide. They offer various services including 24/7 customer support, live chat, email, phone support, data entry, virtual employee services, telemarketing, and order validation.
The company has experienced rapid growth and now manages support operations for over 40 clients monthly. They have expanded to a larger office and evolved into a full-service BPO. HiredSupport works with various industries, including e-commerce, healthcare, real estate, IT services, and startups.
Company Name: HiredSupport
Website: www.hiredsupport.com
Industry: Business Process Outsourcing (BPO) and Customer Service Outsourcing
Company Size: 10-49 employees
Headquarters: Offices in the United States and Dubai (specific locations not provided)
Specialties:
- 24/7 customer support
- Live chat support
- Email support
- Phone support
- Data annotation
- Transcription
- Outbound sales
- Virtual employee services
- Data entry
- Telemarketing
- Order validation and support
Reviews: 6 reviews on Clutch.co
Trustpilot Rating: Not available
Years of Experience: Founded in 2016, so approximately 8 years of experience as of 2024
Portfolio: The company mentions working with over 100 clients across various industries including e-commerce, healthcare, real estate, IT services, startups, and more. Specific case studies mentioned include:
- Beckon Homes (Short-Term Rental Management)
- WOWCube (Entertainment System)
- Healthy Stuff (Health Products)
2. Wing Assistant
Wing Assistant is one of the biggest Remote Call Center Companies founded in 2018 and headquartered in Berkeley, California. The company provides dedicated remote talent to businesses, startups, and executives, offering a wide range of services including administrative tasks, customer service, sales support, social media management, real estate assistance, research, and travel planning.
What sets Wing Assistant apart is their use of both human virtual assistants and artificial intelligence technology to fulfill client requests. This hybrid approach allows them to handle a broad scope of tasks efficiently. Their virtual assistants are distributed across various locations including the Philippines, India, Hong Kong, and North America, and are college-educated and fluent in English.
Company Name: Wing Assistant
Website: www.wingassistant.com
Industry: Virtual Assistant Services, Business Process Outsourcing
Company Size: Not specified, but described as a venture-backed company
Headquarters: Berkeley, California, USA
Specialties:
- Administrative tasks
- Customer service and reception
- Sales support
- Social media management
- Real estate assistance
- Research and data entry
- Travel planning
- General virtual assistance
Trustpilot Rating: 3.2
Years of Experience: Founded in 2018, so approximately 6 years of experience as of 2024
Portfolio: Works with various clients including small and medium-sized businesses, startups, and executives across different industries
Key features:
- Offers dedicated full-time and part-time virtual assistants
- Uses a combination of human assistants and AI technology
- Provides a custom-built management app for task delegation and communication
- Assistants are college-educated and fluent in English
- Offers flexible pricing plans with fixed monthly fees
- Provides US-based talent options
- Supports a wide range of tasks and services
3. Pexly
Pexly is a customer support outsourcing company founded in 2015 and headquartered in Amsterdam, Netherlands. With Virtual Customer Service Teams of 250-999 employees, Pexly offers a wide range of services including customer care, e-commerce support, virtual assistant services, sales and marketing support, and technical support. The company prides itself on providing multilingual customer service in over 30 languages, operating 24/7 to support businesses across different time zones and global markets.
Company Name: Pexly
Website: https://pexly.com
Industry: Back Office Outsourcing, Customer Service Outsourcing, Sales Outsourcing
Company Size: 250-999 employees
Headquarters: Amsterdam, Netherlands
Specialties:
- Customer support
- Back office support
- Sales and marketing support
- Technical support and help desk
- Virtual assistant services
- E-commerce support
- Multilingual support (30+ languages)
- 24/7 customer service
Reviews: Positive reviews mentioned on their website from clients like OnRecruit, Shpock, Sweatcoin, and Yawave AG
Trustpilot Rating: Not provided in the search results
Years of Experience: Founded in 2015, so approximately 9 years of experience as of 2024
Portfolio:
- Serves small businesses, midmarket companies, and some enterprise clients
- Works with various industries, including e-commerce, tech, and cosmetics
- Specific clients mentioned: vidby.com (AI-powered software for video translation), Giftcards Group (international seller of gift cards), and an unnamed cosmetics products company
4. Helpware
Helpware, founded in 2015, is a rapidly growing business process outsourcing (BPO) company that has established a significant global presence with offices across the United States, Europe, and Asia. The company specializes in providing a wide range of services including digital customer experience management, content control and verification, AI-enhanced customer service, back-office support, data labeling, and startup acceleration.
Led by President and CEO Robert Nash and Co-founder and COO Alex Tereshchenko, Helpware has positioned itself as a modern BPO provider that focuses on creating a positive company culture and delivering high-quality service to its clients.
Company Name: Helpware
Website: https://www.helpware.com
Industry: Business Process Outsourcing (BPO), Customer Service Outsourcing
Company Size: 500-999 employees
Headquarters: 110 W Vine St 5th Floor Ste 17, Lexington, Kentucky 94104, United States
Specialties:
- Digital Customer Experience (call center, chat, email, technical support)
- Content Control and Verification
- AI Customer Service
- Back-Office Support
- Data Labeling
- Start-up Acceleration
Reviews: Positive reviews mentioned on GoodFirms and DesignRush, with clients praising their proactivity, effectiveness, and enthusiasm
Trustpilot Rating: 4.3
Years of Experience: Founded in 2015, so approximately 9 years of experience as of 2024
Portfolio:
- Serves startups, small businesses, medium businesses, and large enterprises
- Notable clients mentioned include DoorDash, PureCars, and Headspace
- Has worked on projects in various industries, including sports analytics, healthcare, and e-commerce
- Provided support for the Virginia Rent Relief Program
5. Simply Contact
Simply Contact is a customer support outsourcing company that specializes in providing multilingual and multichannel customer services globally. Founded with the goal of simplifying brand customer service, Simply Contact offers KPI-driven contact center solutions in over 18 languages. The company prides itself on building meaningful connections between brands and consumers by delivering efficient customer support services across various channels, including phone, chat, email, and social media.
Simply Contact operates from five offices across Ukraine and Poland, allowing them to recruit diverse and highly qualified candidates. This geographical spread enables them to offer 24/7 support services, ensuring that client customers can reach out at any time. The company emphasizes data security and operational continuity, boasting certifications such as PCI DSS, ISO 27001, and ISO 27701 (GDPR) compliance. They also guarantee 99.99% service continuity with redundant power supply, data, voice, and internet channels.
Company Name: Simply Contact
Website: https://simplycontact.com
Industry: Customer Support Outsourcing, Business Process Outsourcing (BPO)
Company Size: Not explicitly stated, but they mention having 5 offices across Ukraine and Poland
Headquarters: Multiple offices, including:
- Warsaw, Poland (Bonifraterska St, 17 North Gate)
- Kyiv, Ukraine (Shovkovychna St, 42/44)
- Lviv, Ukraine (Naukova St, 7D)
- Dnipro, Ukraine (Lypynskoho St, 4)
- Poltava, Ukraine (Kotlyarevs’koho St, 1)
Specialties:
- Multilingual customer support (18+ languages)
- Multichannel customer services (phone, chat, email, social media)
- KPI-driven contact center solutions
- Content control and verification
- AI-enhanced customer service
- Back-office support
Reviews: Positive testimonials from clients such as METRO Cash & Carry Ukraine and Yves Rocher are mentioned on their website
Trustpilot Rating: Not provided in the search results
Years of Experience: Founded in 2015, so approximately 9 years of experience as of 2024
Portfolio:
- WizzAir
- Metro Cash & Carry
- Bolt
- Yves Rocher
- Fareportal
- Cabinet of Ministers of Ukraine
6. Jump Crew
JumpCrew is a growth agency founded in 2016 and headquartered in Nashville, Tennessee. The company specializes in providing comprehensive growth solutions for B2B companies, offering what it calls “Growth as a Service” (GaaS). JumpCrew’s approach integrates sales, marketing, operations, and strategy to accelerate new business for its clients. With a team of approximately 400 employees, JumpCrew has established itself as a significant player in the marketing services and sales enablement industry.
The company has driven over $5 billion in the pipeline for more than 450 companies, including notable clients such as Alibaba, X (formerly Twitter), Airbnb, Nextdoor, Zillow, Cintas, and Experian. JumpCrew’s services focus on building awareness, generating leads, closing sales, and increasing customer lifetime value for their clients. With an annual revenue of $84.5 million and $19.9 million in funding, JumpCrew has shown substantial growth since its inception.
Company Name: JumpCrew
Website: http://www.jumpcrew.com
Industry: Marketing Services, Advertising & Marketing, Sales, Business Services
Company Size: 399 employees (295 on RocketReach)
Headquarters: 501 Great Circle Rd. Suite 200, Nashville, Tennessee 37228, US
Specialties:
- Growth as a Service (GaaS)
- Sales and marketing integration
- Lead generation
- Customer acquisition
- Digital marketing
- Sales enablement
Trustpilot Rating: Not available
Years of Experience: Founded in 2016, so approximately 8 years of experience as of 2024
Portfolio:
- Alibaba
- X (formerly Twitter)
- Airbnb
- Nextdoor
- Zillow
- Cintas
- Experian
- RingCentral
7. Cience
CIENCE Technologies, Inc. is a pioneering global company specializing in lead generation software and services for B2B businesses. Founded in 2015 and headquartered in Denver, Colorado, CIENCE has established itself as a leader in the field of sales and marketing technology.
The company offers a unique blend of AI-powered insights and human intuition to create deep, insightful, and transformative engagements for its clients. CIENCE’s primary focus is on addressing the challenges businesses face in generating sufficient leads and meeting sales forecasts. They achieve this through their proprietary software platform, CIENCE GO, which enhances the targeting of potential leads and makes sales conversations more efficient.
Company Name: CIENCE Technologies, Inc.
Website: https://www.cience.com
Industry: Information Technology and Services, Lead Generation Software and Services
Company Size: 201-500 employees
Headquarters: 1624 Market St, Denver, Colorado, 92075, United States
Specialties:
- B2B Lead Generation
- Sales Development
- Multi-channel Outreach
- AI-driven Campaign Optimization
- Inbound SDR Services
- Data and Lead Research
- Sales Acceleration Platform (CIENCE GO)
Trustpilot Rating: 2.0
Years of Experience: Founded in 2015, so approximately 9 years of experience as of 2024
Portfolio:
- Over 2,500 clients served
- Clients range from seed-stage startups to Fortune 500 corporations
- Specific client names are not provided in the search results, but they mention working across various business sectors
8. Support Your App
SupportYourApp, founded in 2010 and headquartered in Wilmington, Delaware, is a leading Support-as-a-Service company that has grown to become a global provider of outsourced customer and technical support services. With a team of over 1200 professionals, the company offers support in more than 60 languages, catering to a diverse clientele ranging from startups to large corporations. Originally established in Kyiv, Ukraine, SupportYourApp has expanded its operations globally, specializing in supporting innovative tech companies with a comprehensive suite of services including customer support, technical support, social media customer service, AI-powered support teams, and back-office services.
Company Name: SupportYourApp
Website: https://supportyourapp.com
Industry: Customer Support, Technical Support, Business Process Outsourcing (BPO)
Company Size: Over 1200 employees
Headquarters: 1007 North Orange Street, 4th Floor, Suite 122, Wilmington, Delaware 19801, United States
Specialties:
- Customer support (Front desk, Tier 1)
- Technical support (Tier 1-3)
- Social media customer service
- CX services
- AI-powered support teams
- Back-office services
- Data annotation
- Staff Augmentation
Trustpilot Rating: 3.0
Years of Experience: Founded in 2010, so approximately 14 years of experience as of 2024
Portfolio:
- Over 250 clients from over 30 countries
- Notable clients mentioned include MasterCard, SignEasy, Calm, and Neil Patel
- Works with various tech industries including SaaS, fintech, platforms, software products, hardware, and crypto
Additional notes:
- Offers support in over 60 languages
- PCI/DSS Level 1 Service Provider
- ISO/IEC 27001:2013 certified
- GDPR, CCPA, and HIPAA compliant
9. Triniter
Triniter is a customer service outsourcing company founded in 2015 and headquartered in Miami, Florida. The company specializes in providing a range of business process outsourcing (BPO) services, including customer support, back office support, and AI-powered solutions. With a team of 501-1000 employees, Triniter serves over 1100 clients across various industries, offering support in more than 30 languages. The company prides itself on its 98.7% client retention rate and 97.9% client repetition rate, indicating high customer satisfaction.
Company Name: Triniter
Website: https://www.triniter.com
Industry: Business Process Outsourcing (BPO), Customer Support Services
Company Size: 501-1000 employees
Headquarters: 8345 NW 66th St # D9078, Miami, Florida, 33166, United States
Specialties:
- Customer support
- Back office support
- Automation and AI solutions
- Multilingual support (30+ languages)
- 24/7 customer service
- Technical support
Trustpilot Rating: Not provided in the search results
Years of Experience: Founded in 2015, so approximately 9 years of experience as of 2024
Portfolio:
- Over 1100 clients served
- Clients across various industries
- Specific client names are not provided in the search results, but they mention working with top companies
Additional notes:
- Offers support in over 30 languages
- Claims to have 300+ positive reviews
- Emphasizes encrypted data security protocols
- The team represents 25+ nationalities
10. TMP Direct
TMP Direct is a well-established customer service and business process outsourcing (BPO) company founded in 1986 and headquartered in Mt. Olive, New Jersey. As part of the Altruist Group, which boasts an annual revenue of approximately $75 million, TMP Direct itself generates around $22 million in revenue and employs about 58 people. The company specializes in providing a wide range of services, including inbound and outbound customer support, self-service solutions, chatbots, voicebots, SMS and WhatsApp support, fulfillment and distribution, strategic digital marketing, as well as mobile application and custom web development.
Company Name: TMP Direct
Website: http://www.tmpwdirect.com
Industry: Business Process Outsourcing (BPO), Customer Service Outsourcing
Company Size: Approximately 263 employees (though estimates vary across sources)
Headquarters: 600 International Dr, Budd Lake, New Jersey 07828, United States
Specialties:
- Inbound and outbound customer support
- Self-service and assisted self-service solutions
- Chatbots, voicebots, SMS, and WhatsApp support
- Fulfillment and distribution
- Strategic digital marketing
- Mobile application and custom web development
- Accounting outsourcing services
Reviews: Specific review scores are not provided in the search results
Trustpilot Rating: Not provided in the search results
Years of Experience: Founded in 1986, so approximately 38 years of experience as of 2024
Portfolio:
- Serves clients across various industries including telecommunications, healthcare, finance, e-commerce, and consumer packaged goods
- Specific client names are not provided in the search results, but they mention working with “best-in-brand companies”
Additional notes:
- Part of the Altruist Group, a $75 million conglomerate
- Annual revenue estimates range from $9.6 million to $24.6 million (sources vary)
- Offers 24/7 customer care and integrated sales support
- Provides “Best Shore” solutions with teams in the U.S. and offshore locations
11. AnswerForce
Founded in 2007 and headquartered in Portland, Oregon, AnswerForce specializes in offering live, friendly, and professional call-answering services for businesses, particularly in industries like HVAC, electrical, plumbing, and other field service sectors. The company positions itself as a leader in 24/7 live answering services for franchises and small to medium-sized businesses.
Company Name: AnswerForce
Website: https://www.answerforce.com
Industry: Telecommunications, Customer Service Outsourcing
Company Size: 51-200 employees (estimates vary across sources)
Headquarters: Portland, Oregon, United States
Specialties:
- 24/7 live call answering
- Virtual reception services
- Lead qualification and capture
- Appointment booking and scheduling
- Call transfer and live relay
- Live chat support
- SMS and app notifications
- CRM integration
Reviews: Specific review scores are not provided in the search results
Trustpilot Rating: Not provided in the search results
Years of Experience: Founded in 2007, so approximately 17 years of experience as of 2024
Portfolio:
- Serves franchises and small to medium-sized businesses
- Particularly focused on industries like HVAC, electrical, plumbing, and other field service sectors
- Specific client names are not provided in the search results
Additional notes:
- Offers services in the United States, Canada, and the United Kingdom
- Emphasizes calls answered within 30 seconds or less
- Provides corporate-approved scripting for franchise partners
- Offers a mobile app and business number ID for on-the-go management
12. Fusion BPO Services
Fusion BPO Services, founded in 2004 and headquartered in Canton, Ohio, is a global leader in business process outsourcing, specializing in customer experience management and support solutions. With an impressive annual revenue of approximately $1.3 billion and a workforce exceeding 14,000 employees, the company has established a significant presence across 30+ locations in 15 countries. Fusion BPO Services offers a comprehensive range of services, including customer support through various channels, technical support, back office services, lead generation, appointment setting, order processing, and data management, catering to over 250 clients worldwide in more than 40 languages.
Company Name: Fusion BPO Services (now known as Fusion CX)
Website: https://www.fusionbposervices.com
Industry: Business Process Outsourcing (BPO), Customer Experience Management
Company Size: Over 14,000 employees globally
Headquarters: Canton, Ohio, United States
Specialties:
- Customer support (voice, email, chat, social media)
- Technical support
- Back office services
- Lead generation and qualification
- Appointment setting
- Order processing
- Billing support
- Market research and surveys
- Data entry and management
Trustpilot Rating: Not available
Years of Experience: Founded in 2004, so approximately 20 years of experience as of 2024
Portfolio:
- Serves over 250 clients worldwide
- Operates in various industries including telecommunications, healthcare, finance, e-commerce, and technology
- Specific client names are not provided in the search results
Additional notes:
- Annual revenue of approximately $1.3 billion
- Operates from 30+ locations across 15 countries
- Offers services in 40+ languages
- Uses AI and machine learning technologies for omnichannel customer engagement solutions
13. Vcall Global
Vcall Global is an innovative call center enterprise solutions and Business Process Outsourcing (BPO) services provider founded in 2003 and headquartered in Needham, Massachusetts. The company specializes in offering multilingual outsourcing solutions to a global market, focusing on industry-segmented BPO solutions through excellence and client relations building. With over 18 years of experience, Vcall Global has expanded its operations to include back-office solutions, advanced IVR services, telecom billing solutions, software development, and essential contact center services.
Company Name: Vcall Global
Website: https://www.vcallglobal.com
Industry: Business Process Outsourcing (BPO), Call Center Services
Company Size: Under 10 employees (estimates vary across sources)
Headquarters: Needham, Massachusetts, United States
Specialties:
- Inbound call center outsourcing services
- Chat support services
- Email support services
- Technical support outsourcing
- Customer retention services
- Social media customer services
- Back office support services
- IVR development
- Telecom billing solutions
- Software development
Trustpilot Rating: Not provided in the search results
Years of Experience: Founded in 2003, so approximately 21 years of experience as of 2024
Portfolio:
- Serves clients in various industries including wireless, healthcare, tourism, real estate, and information technology
- Specific client names are not provided in the search results
Additional notes:
- Annual revenue estimates range from $191,000 to $6.9 million (sources vary)
- Offers services in multiple languages
- Provides 24/7/365 service operations
- Emphasizes customized solutions and transparent data management
14. Call Masters BPO
Call Masters BPO is a comprehensive business process outsourcing company specializing in inbound and outbound call center services. The company offers a wide array of customer support outsourcing solutions designed to enhance customer experience, drive business growth, foster customer loyalty, strengthen brand persona, and boost sales. Their service portfolio includes inbound and outbound call center support, email and chat support, telemarketing, phone answering services, virtual assistant services, and remote administrative solutions. Call Masters BPO distinguishes itself by leveraging cutting-edge technology and professional customer service administration skills to improve brand reputation for businesses.
Company Name: Call Masters BPO
Website: https://callmastersbpo.com
Industry: Business Process Outsourcing (BPO), Call Center Services
Company Size: 10-49 employees
Headquarters: Lahore, Pakistan
Specialties:
- Inbound call center services
- Outbound call center services
- Email support
- Chat support
- Telemarketing
- Phone answering services
- Virtual assistant services
- Remote administrative solutions
Trustpilot Rating: Not available
Years of Experience: Founded in 2020, so approximately 4 years of experience as of 2024
Portfolio:
- Serves various industries
- Specific client names or case studies are not provided in the search results
Additional notes:
- Offers 24/7/365 service operations
- Emphasizes cost-effective solutions
- Provides multilingual support
- Uses cloud-based virtual call center technology
15. Fusion CX
Fusion CX, formerly known as Fusion BPO Services, is a global leader in business process management and customer experience solutions. Founded in 2004 and headquartered in Canton, Ohio, Fusion CX has grown to become a significant player in the outsourcing industry with an annual revenue of approximately $1.3 billion. The company operates from over 30 locations across 15 countries, employing more than 14,000 professionals who provide services in over 40 languages. Fusion CX specializes in delivering omnichannel customer engagement solutions, including customer service, technical support, live chat, social media management, and back-office services.
Company Name: Fusion CX (formerly Fusion BPO Services)
Website: https://www.fusioncx.com
Industry: Business Process Outsourcing (BPO), Customer Experience Management
Company Size: Over 17,000 employees globally
Headquarters: Canton, Ohio, United States
Specialties:
- Omnichannel customer engagement solutions
- Customer service
- Technical support
- Back office services
- AI and ML-enabled digital solutions
- Multilingual support (40+ languages)
Trustpilot Rating: Not available
Years of Experience: Founded in 2004, so approximately 20 years of experience as of 2024
Portfolio:
- Serves over 250 clients worldwide
- Operates in various industries (specific industries not mentioned)
- Specific client names are not provided in the search results
Additional notes:
- Annual revenue of approximately $1.3 billion
- Operates from 30+ locations across 15 countries
- Emphasizes a “Human + Tech” delivery model
- Focuses on transforming customer experiences through innovative solutions
16. ExpertCallers
ExpertCallers positions itself as a comprehensive outsourcing solution for businesses looking to enhance their customer service operations, focusing on delivering value through personalized customer interactions and leveraging technology to improve efficiency and customer satisfaction.
Company Name: ExpertCallers
Website: https://www.expertcallers.com
Industry: Business Process Outsourcing (BPO), Call Center Services
Company Size: 500-999 employees
Headquarters: Princeton, New Jersey, United States (though some sources also mention locations in India and the UK)
Specialties:
- Inbound and outbound call center services
- Customer support
- Telemarketing
- Lead generation
- Appointment setting
- Technical support
- Back office services
- Data entry
- Content moderation
- Virtual assistance
Years of Experience: Founded in 2002, so approximately 22 years of experience as of 2024
Portfolio:
- Serves over 300 clients across various industries including automotive, chemical, education, entertainment, healthcare, logistics, manufacturing, real estate, retail, telecom, and travel
- Specific client names mentioned include Backbone Solutions
Additional notes:
- A division of Flatworld Solutions
- ISO 9001:2015 and ISO/IEC 27001:2013 certified
- Offers 24/7 support
- Provides services in multiple languages
- Uses advanced technology and AI for customer engagement
- Pricing ranges from $8-$25/hour depending on the service complexity
17. Ideasunlimited
IdeasUnlimited is a global business process outsourcing (BPO) company founded in 2010 and headquartered in Sugar Land, Texas, with additional call center branches in the Philippines and Pakistan. With an annual revenue of $23.6 million and a workforce of 151-500 employees, IdeasUnlimited has established itself as a comprehensive support services provider.
The company specializes in customer support services, multilingual support, healthcare support, e-commerce and backend support, operations support, and virtual assistant services. Over its 14 years of operation, IdeasUnlimited has served more than 1000 clients across 8 countries, catering to businesses ranging from small startups to large enterprises in various industries.
Company Name: IdeasUnlimited
Website: www.ideasunlimitedonline.com
Industry: Business Process Outsourcing (BPO), Call Center Services
Company Size:
- 151-500 employees (estimates vary across sources)
- Annual revenue of $23.6 million
Headquarters: Sugar Land, Texas, United States (with additional call center branches in the Philippines and Pakistan)
Specialties:
- Customer support services
- Multilingual support
- Healthcare support
- E-commerce and backend support
- Operations support
- Virtual assistant services
Years of Experience: Founded in 2010, so approximately 14 years of experience as of 2024
Portfolio:
- Served over 1000 clients across 8 countries
- Clients include small businesses to large enterprises across various industries
Additional notes:
- Offers 24/7/365 coverage
- Provides omnichannel support
- Emphasizes cost-effective packages and flexible contracts
- Uses advanced technology and AI for customer engagement
- ISO 9001:2015 and ISO/IEC 27001:2013 certified
- Awarded top call center company and top Houston company for IT & Business services by Clutch in 2019
18. Martal Group
Martal Group, founded in 2009 and headquartered in Oakville, Ontario, Canada, is a B2B marketing and advertising company specializing in outsourced sales and business development services. With an annual revenue of approximately $23.6 million and a workforce estimated between 151-500 employees, Martal Group has established itself as a leader in lead generation, customer onboarding, and account management. The company has a proven track record of generating thousands of qualified leads for over 1000 clients across 8 countries, serving various industries including IT, business services, advertising/marketing, financial services, hospitality, and manufacturing. Martal Group offers 24/7 support and multilingual services, leveraging advanced technology and AI for customer engagement.
Company Name: Martal Group
Website: martal.ca
Industry: B2B Marketing and Advertising, Lead Generation
Company Size: 151-500 employees
Headquarters: Oakville, Ontario, Canada
Specialties: Lead generation, customer onboarding, account management, outbound and inbound sales strategies, appointment setting, and business development services.
Reviews: Generally positive reviews highlighting effective lead generation and sales support; specific review scores are not detailed.
Trustpilot Rating: Not provided in the search results.
Years of Experience: Founded in 2009, so approximately 14 years of experience as of 2024.
Portfolio: Serves over 1000 clients across various industries including IT, business services, advertising/marketing, financial services, hospitality, and manufacturing. The company has helped clients generate thousands of qualified leads and improve their sales processes.
19. Unity Communications
Unity Communications is a prominent business process outsourcing (BPO) and call center company that specializes in providing comprehensive sales support, customer service, and administrative tasks. Established to help businesses enhance their operational efficiency, Unity Communications focuses on driving growth through tailored outsourcing solutions.
Company Name: Unity Communications
Website: https://unity-connect.com
Industry: Business Process Outsourcing (BPO)
Company Size: 100 – 249 employees
Headquarters: 1530 E. Williams Field Rd # 201-48, Gilbert, Arizona 85295, United States
Specialties:
- Sales support
- Customer service
- Administrative tasks
- Technical support
- Back office outsourcing
- Call center services
- Business consulting
Trustpilot Rating: Not provided in the search results.
Years of Experience: Founded in 2009, so approximately 15 years of experience
Portfolio:
- AT&T
- Microsoft
- Konica Minolta
- Amazon
- First American
- Altaworx
- Zontre
- Sandler Partners
- Intuit QuickBooks
- Fleet Complete
Additional notable information:
- Unity Communications has been ranked on the Inc. 5000 list of fastest-growing private companies in America.
- The company has multiple locations including the United States, Philippines, Costa Rica, and Canada.
- They have experienced significant growth, with a reported 481% increase in organic traffic and 320% revenue increase over three years.
20. Helpsquad
HelpSquad is a customer service outsourcing company founded in 2014 and headquartered in Hatboro, Pennsylvania. With a team of 11-50 employees, HelpSquad specializes in providing 24/7 live chat support and a range of customer engagement services across multiple channels, including phone, email, and social media. The company caters to various industries such as retail, healthcare, technology, and financial services, offering solutions like appointment scheduling and knowledge base management. HelpSquad prides itself on being ADA, HIPAA, and PCI compliant, ensuring secure and accessible services for its clients. While specific reviews and Trustpilot ratings are not readily available, HelpSquad positions itself as an authentic extension of its clients’ brands, focusing on delivering high-quality customer support without the overhead costs associated with maintaining an in-house team.
Company Name: HelpSquad
Website: helpsquad.com
Industry: Customer Service Outsourcing
Company Size: 11-50 employees
Headquarters: 330 S Warminster Rd Suite 341, Hatboro, Pennsylvania 19040, United States
Specialties:
- 24/7 live chat support
- Customer service outsourcing across multiple channels (phone, email, chat, social media)
- Appointment scheduling
- Knowledge base management
- ADA, HIPAA, and PCI compliant services
Trustpilot Rating: Not provided in the search results.
Years of Experience: Founded in 2014, HelpSquad has approximately 10 years of experience in the industry.
Portfolio: HelpSquad serves various industries including retail, healthcare, technology, and financial services.
How to Choose the Best Virtual Call Center Companies?
- Services Offered: Consider comprehensive services, including inbound/outbound calling, omnichannel support, IVR, call routing, and analytics.
- Technology and Integrations: Choose a company with cloud-based technology that integrates with your CRM, offers AI, provides reliability, and supports remote work.
- Industry Expertise: Select a provider with experience in your industry for tailored insights and understanding.
- Customization: Ensure they offer flexibility to adapt to your specific needs.
- Scalability: Confirm they can scale with your business and manage call volume changes.
- Quality Assurance: Look for strong quality monitoring and performance metrics.
- Security and Compliance: Verify adherence to data security standards and regulations.
- Pricing: Compare transparent pricing models.
- Customer Support: Assess the level of ongoing support and training.
- References and Reputation: Check customer reviews and request references.
Why Should You Use Outsourced Call Center Providers
- Cost Savings: Reduces expenses on infrastructure, technology, and staffing.
- Focus on Core Competencies: Allows companies to prioritize their main business functions.
- Access to Expertise: Leverages specialized customer service knowledge and experience.
- Improved Customer Experience: Offers 24/7 support, multilingual services, and advanced tech for better customer satisfaction.
- Scalability and Flexibility: Easily adjusts support capacity with demand.
- Advanced Technology: Access to cutting-edge CRM systems that may be too costly to implement in-house.
- Quality Assurance: Ensures consistent service through monitoring and metrics.
- Global Talent Pool: Access to diverse skills and language options.
- Improved Efficiency: Streamlined processes for handling high call volumes.
- Risk Mitigation: Helps manage compliance, security, and continuity risks.
What are the world’s Best Virtual Call Center Companies
Below is a list of the top 5 Virtual Call Center Companies:
Benefits of Using Cloud-based Call Center Solutions
To stay ahead of the curve, one needs to be closer to their customers. To help companies with that, Virtual Call Centers exist. Here’s why you must enjoy the benefits of the call center:
Benefits of Virtual Call Center Service
- Cost Savings: No need for physical offices or equipment, reducing overhead.
- Flexibility and Scalability: Easily scale operations to meet demand without physical constraints.
- Access to Talent: Hire agents from anywhere for 24/7, multi-time-zone coverage.
- Agent Productivity and Satisfaction: Remote work boosts job satisfaction and productivity, reducing turnover.
- Enhanced Customer Experience: Leverages AI, chatbots, and omnichannel support for faster, personalized service.
- Business Continuity: Remote work enables uninterrupted service during disruptions.
- Advanced Analytics: Provides robust reporting for tracking performance and improvements.
- Seamless Integration: Easily connects with existing CRM and business tools.
- Global Reach: Enables localized, multilingual support without physical offices.
- Environmentally Friendly: Reduces commuting and office space needs, lowering carbon footprint.
Key Features to Look for in a Virtual Call Center Company
When evaluating virtual call center companies, prioritize features such as cloud-based infrastructure, omnichannel support, intelligent call routing, and CRM integration, along with robust analytics, security, and customization options.
Key Features of Inbound Call Center Services
- Cloud-Based Infrastructure: Enables remote work and easy scalability.
- Omnichannel Support: Manages voice, email, chat, SMS, and social media from one interface.
- Intelligent Call Routing: Uses skill-based routing to direct calls efficiently.
- IVR System: Automates initial interactions and call routing.
- CRM Integration: Connects seamlessly with CRM systems for customer context.
- Analytics and Reporting: Tracks performance metrics and provides insights.
- Call Recording and Quality Monitoring: Monitors agent performance for quality assurance.
- Workforce Management: Forecasting, scheduling, and managing remote teams.
- Security and Compliance: Strong data security and regulatory compliance.
- Customization: Tailors to specific business needs.
- Reliability and Uptime: High uptime for uninterrupted service.
- Mobile Support: Allows agents to work from mobile devices.
- Scalability: Easily adjusts to changing demands.
- AI and Automation: Includes chatbots, sentiment analysis, and automated tasks.
- Training and Support: Offers onboarding, resources, and ongoing support.
FAQs:
- What are virtual call center companies?
Virtual call center companies provide remote customer support services using cloud-based technology. Unlike traditional call centers that operate from physical locations, virtual call centers allow agents to work from anywhere with an internet connection. This setup enables businesses to offer customer service without needing office space, on-site equipment, or geographic restrictions.
- What are the benefits of using virtual call center solutions?
- Cost Savings: Eliminates the need for physical offices and reduces overhead.
- Flexibility and Scalability: Easily scales with demand, unhindered by physical constraints.
- Larger Talent Pool: Allows hiring from anywhere, enabling 24/7, multi-time-zone support.
- Improved Agent Satisfaction: Remote work increases job satisfaction and reduces turnover.
- Enhanced Customer Experience: Leverages AI and omnichannel support for faster, personalized service.
- Business Continuity: Maintains operations during disruptions with remote agents.
- Advanced Analytics: Provides insights into performance through robust reporting.
- Seamless Integration: Connects with existing CRM and business tools.
- Global Reach: Supports localized, multilingual service without physical offices.
- Improved Efficiency: Optimizes call handling through skill-based routing and automation.
- How do I choose the best virtual call center company for my business?
- Services Offered: Look for inbound/outbound calling, omnichannel support, IVR, call routing, and analytics.
- Technology and Integrations: Choose a provider with cloud-based, CRM-integrated technology, offering AI, remote support, and scalability.
- Industry Expertise: Select a company familiar with your industry for better alignment with your needs.
- Customization Options: Ensure flexibility to tailor solutions to your business requirements.
- Scalability: Confirm the provider can handle changing call volumes as your business grows.
- Quality Assurance: Look for strong quality monitoring and performance tracking.
- Security and Compliance: Verify adherence to data security standards and regulatory compliance.
- Pricing Structure: Compare transparent pricing options.
- Customer Support: Assess ongoing support and training availability.
- References and Reputation: Check reviews and references to measure customer satisfaction.
- What types of services do virtual call centers offer?
- Inbound Call Handling: Trained agents manage customer inquiries, support, and issue resolution.
- Outbound Calling: Handles telemarketing, follow-ups, surveys, and appointment scheduling.
- Omnichannel Support: Provides customer service via voice, live chat, email, and social media.
- IVR Systems: Automates initial interactions and routes calls effectively.
- Call Routing: Directs calls to the best-suited agents, improving efficiency and reducing wait times.
- Call Recording and Monitoring: Enables quality assurance, training, and real-time support.
- CRM Integration: Gives agents access to customer data for personalized service.
- Analytics and Reporting: Tracks metrics like call volume and customer satisfaction for continuous improvement.
- Automated Call Distribution (ACD): Distributes incoming calls among agents based on set criteria.
- Self-Service Options: Offers portals for customers to resolve issues independently.
- Are there any downsides to using virtual call centers?
- Loss of Control: Companies may feel less control over remote communications.
- Technology Issues: Dependence on personal internet and power sources can lead to outages that are harder to resolve.
- Reduced Team Communication: Remote setups can limit teamwork and collaboration.
- Training Challenges: Remote training is often harder to execute effectively than in-person training.
- Complex IT Support: Providing tech support to remote agents is more challenging.
- Lack of Direct Oversight: Supervising remote employees can be difficult.
- Team Camaraderie: Building team spirit is harder in a remote environment, possibly leading to isolation.
- Security Concerns: Data security is more challenging with a distributed workforce.
- Consistency Issues: Maintaining uniform service quality across remote agents requires additional monitoring.
- How can outsourcing to a call center improve my business operations
- Cost Efficiency: Reduces overhead costs related to staffing and infrastructure.
- Focus on Core Competencies: This allows your team to concentrate on strategic business functions.
- Access to Expertise: Provides trained professionals skilled in customer service best practices.
- Scalability and Flexibility: Enables quick adjustments in customer service capacity based on demand.
- Enhanced Customer Experience: Utilizes advanced technologies for faster, personalized service.
- 24/7 Availability: Offers round-the-clock support to cater to a global customer base.
- Improved Efficiency: Employs specialized tools for effective call handling and reporting.
- Data Insights: Provides analytics for tracking performance and customer trends.
- Risk Mitigation: Implements strong security and compliance measures for data protection.
- Training and Quality Assurance: Ensures agents are well-trained and service quality is maintained.
